Privacy Policy

Date d'entrée en vigueur : 7 décembre 2024

Airline SOS Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, including our website and any other related services we provide in relation to airline claims.

By using our services, you agree to the terms outlined in this Privacy Policy."

1. Informations collectées

Nous pouvons collecter et traiter les types de données à caractère personnel suivants :

Identification and Contact Information: Name, address, email address, phone number.
Travel Information Flight details, booking reference, ticket number, travel dates, and other relevant travel-related information.
Claim Information: Details of your claim, including any supporting documents such as boarding passes, receipts, and correspondence related to your claim.
Payment Information: Bank account details or other payment data if required for processing payments or refunds.
Technical Information: IP address, browser type, operating system, and other technical data collected when you visit our website or use our online services.

2. Comment nous utilisons vos informations

Nous utilisons les informations que nous recueillons aux fins suivantes :

To process your airline claims and provide related services.
To communicate with you regarding the status of your claim or any required documentation.
To improve our website, services, and customer support.
To comply with legal obligations or resolve disputes.
To handle payments and refunds related to your claim, if applicable.
To share with our partner companies.

3. Legal Basis for Processing Your Personal Data

Under the General Data Protection Regulation (GDPR), we are required to have a legal basis for processing personal data. The legal bases for processing your personal data are:

Airlines and other third parties: To process and manage your claim, we may need to share your data with airlines, airports, or other entities involved in the claims process.
Service providers: We may use third-party providers for services such as payment processing, IT support, or legal assistance, and we may share your data with them as necessary.
Legal authorities: We may disclose your information to regulatory or legal authorities if required to comply with legal obligations.

4. How We Share Your Information

We may share your personal data with:

Airlines and other third parties: To process and manage your claim, we may need to share your data with airlines, airports, or other entities involved in the claims process.
Service providers: We may use third-party providers for services such as payment processing, IT support, or legal assistance, and we may share your data with them as necessary.
Legal authorities: We may disclose your information to regulatory or legal authorities if required to comply with legal obligations.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. The retention period will depend on the type of data and the services provided.

6. Your Rights

As a data subject, you have the following rights under the GDPR:

Right to access: You can request access to the personal data we hold about you.
Right to rectification: You can request correction of any inaccurate or incomplete data.
Right to erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to restrict processing: You can request the restriction of processing of your personal data in certain circumstances.
Right to data portability: You can request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data, including for direct marketing purposes.
Right to withdraw consent: If you have given consent for certain processing activities, you can withdraw it at any time.

To exercise any of these rights, please contact us at: pp@airlinesos.com

7. Security of Your Data

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

8. International Transfers of Data

As we may need to transfer your personal data outside of the European Economic Area (EEA) to service providers or partners, we will ensure that such transfers are carried out in compliance with the GDPR, either through mechanisms such as Standard Contractual Clauses (SCCs) or by relying on adequacy decisions made by the European Commission.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Privacy Policy on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, or if you wish to exercise your rights, please contact us at:

Airline Sos Ltd

pp@airlinesos.com